Why we collect your personal information (Collection Notice)

We collect personal information such as your name, date of birth, email address, addresses and payment details to register, manage your account and process and deliver your orders. Without this information, we may not be able to provide you with the services or products.

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We collect other personal information such as your survey responses, opinions, preferences and interests when you share feedback with us. We may also collect additional information when you sign up for competitions, offers or other programs.

 

We typically use your personal information to: 

• facilitate the payment, fulfilment and delivery of your order;

• communicate with you about your purchases including regarding substitutions;

• sell and promote relevant products, services, personalised offers and other benefits to you via direct marketing (including emails or personalised catalogues) or tailored advertising (including on websites you visit and social media platforms);

• conduct relevant research and improve our services;

• deliver surveys, offers, competitions or other relevant programs;

• respond to your enquiries and complaints;

• conduct investigations in cases of fraud or data security risks;

• improve our business generally, including by monitoring or recording our interactions with you for training purposes;

• keep our records accurate and up-to-date;

• better understand your needs and identify and market to you other products and services you may find useful; and/or

• comply with our legal obligations, for instance when we are managing a product quality or safety issue.

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Depending on how you deal with us, it’s possible we may need to collect other types of personal information necessary to deliver you the benefits of MILKRUN or respond to your broader needs. We may not be able to provide you with the services you require without these details.