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Why we collect your personal information (Collection Notice)

Effective date: 20 June 2022

At MILKRUN, we care deeply about your privacy.  

And that means giving you what you need to make informed choices. 

We want to make it simple for you to understand how we collect, use and share your personal information, so please read on to find out more.

How and why we collect personal information

We collect personal information such as your name, date of birth, email address, addresses and payment details to register, manage your account and process and deliver your orders. Without this information, we may not be able to provide you with the services or products.

We collect other personal information such as your survey responses, opinions, preferences and interests when you share feedback with us. We may also collect additional information when you sign up for competitions, offers or other programs.


We typically use your personal information to: 

  • facilitate the payment, fulfilment and delivery of your order;

  • communicate with you about your purchases including regarding substitutions;

  • sell and promote relevant products, services, personalised offers and other benefits to you via direct marketing (including emails or personalised catalogues) or tailored advertising (including on websites you visit and social media platforms);

  • conduct relevant research and improve our services;

  • deliver surveys, offers, competitions or other relevant programs;

  • respond to your enquiries and complaints;

  • conduct investigations in cases of fraud or data security risks;

  • improve our business generally, including by monitoring or recording our interactions with you for training purposes;

  • keep our records accurate and up-to-date;

  • better understand your needs and identify and market to you other products and services you may find useful; and/or

  • comply with our legal obligations, for instance when we are managing a product quality or safety issue.

Depending on how you deal with us, it’s possible we may need to collect other types of personal information necessary to deliver you the benefits of MILKRUN or respond to your broader needs. We may not be able to provide you with the services you require without these details.

Sharing your personal information

We work with a number of partners and service providers, and we sometimes need to share your personal information with them to fulfill our MILKRUN service to you and in the course of doing business. These include IT experts, payment services providers, delivery service providers such as Uber, and third parties who help us maintain our websites.

We may need to share your personal information with other parts of the Woolworths Group, as permitted by law or in the context of any legal proceedings to which we are a party.

Should we ever explore the sale of MILKRUN, we may need to share personal information with potential and final acquirers.

Computing and commerce are now globalised and consequently we may sometimes need to share personal information overseas, for instance while using cloud computing services.

Visit the Woolworths Group Privacy Policy for more information on sharing personal information. 

Your rights

If you have a query or complaint you would like to discuss with Woolworths relating to a privacy matter, you can contact the Woolworths Group Privacy Officer.

Metro 60 Pty Limited is part of Woolworths Group Limited (ABN 88 000 014 675). Visit the Woolworths Group Privacy Policy for more information.

If you have registered an account with us and would like to opt-out of marketing communications and promotions from MILKRUN, you can change your marketing communications preferences by updating your preferences by logging into your account. If you receive any marketing communications or promotions from us via email, you can click on the unsubscribe link in the email to opt-out from that particular communication. 


Visit the Woolworths Group Privacy Policy for more information on marketing communications, how you can access or correct your personal information collected by Woolworths or make a complaint about a privacy matter.

MILKRUN is part of the Woolworths Group

Learn more about how we look after your privacy in the

Woolworths Group Privacy Policy and Woolworths Group Cookies Statement

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