Frequently Asked Questions Australia

What is MILKRUN?

We're going to start this answer with a question: Is MILKRUN now available in more areas than ever before? Yes. Are we still flipping the grocery game on its head with groceries and more delivered in minutes? Also yes. Shop the 10,000+ range of groceries and get it delivered in 231 dog minutes which is roughly equal to 33 human minutes.

How does MILKRUN work?

It's simple. Just download the MILKRUN app (or use the website, whatever floats your boat) and make your way around until you've filled your cart with whatever your heart desires. Hit order and our pickers and packers will pick and pack it before handing it over to a delivery partner who delivers it in minutes.

How much does it cost?

We sell a 10,000 strong range of products from brands you love with 1000s of weekly specials and exclusive MILKRUN deals. We add a small $5 delivery fee to ensure we can continue to provide the best, fastest possible experience to our customers.

Can I pay with cash?

Cash? That colourful plastic stuff? Unfortunately, not. The only way to pay for your order is through the MILKRUN App using Apple Pay, Google Pay or Credit Card.

Where does MILKRUN deliver?

Right now, we’re available in 500+ selected suburbs across Sydney, Melbourne, Adelaide, Brisbane, Gold Coast, Canberra, Newcastle, Perth, Launceston and Hobart. Check our suburb delivery list to see if we deliver to you. But if not, don't stress because we're expanding fast and will be adding new suburbs every week so keep your eyes peeled.

Can I collect Everyday Rewards points on MILKRUN?

Yes you can! Once you're all logged in and set up with MILKRUN, you’ll see a prompt to link your Everyday Rewards card. Give it a click, but be gentle. Soon you'll be on your way to collecting points on every MILKRUN shop.

You can also redeem your Everyday Rewards dollars on MILKRUN!*

The fine print...

*You won't be able to use your Everyday Rewards dollars on delivery charges and any services or subscriptions where payment is not taken by MILKRUN."

How do you deliver so quickly?

MILKRUN delivers your groceries in minutes with a combo of tech geniusness and people-power magic. Thanks to our dedicated team, vast network of Woolworths and Metro stores, we're able to pick, pack and deliver groceries to your door fast. How fast? We're talking a speedy average of 33.45 minutes. Pretty speedy, right?

How do I track my MILKRUN order?

It's easy. MILKRUN has live picking and live tracking so you can know where your order is at all times. Once your order is picked and packed, you can follow the tiny blue car on the map as it makes its way to you!

What do I do if an item in my order was missing, incorrect, or arrived damaged?

For all missing, damaged and incorrect items, contact us and we'll get it sorted. If you've allowed substitutions, our pickers will find a replacement item for something that's out of stock. Sometimes it might miss the mark. If that's the case, let's talk and get this resolved for you.

What are MILKRUN's opening hours?

It depends on your location! Once you enter your address, the MILKRUN opening hours will be at the top of the page. If it's outside opening hours, you can still browse and drop some goodies in your cart ready for checkout in the morning. If you want to talk to one of our lovely humans, you can from 7AM - 9PM, 7 days a week.

Can I return an item?

MILKRUN does not provide refunds for change of mind. If your item is not fresh, contact us and we'll help you right away. If you have purchased additional items that you no longer want or require, maybe there's a neighbour you can share them with?

Can I opt out of substitutions?

Of course. When you review your MILKRUN order on the Checkout page, you can toggle off the "Allow Substitutions" switch.

How do I apply a voucher?

We love a good voucher. If you're lucky enough to have one, simply enter the code at checkout. Any issues, contact us and we'll get it sorted.

Can I collect my order in store?

Nope. We want you to do whatever it is you want to do with the free time you now have. All orders placed with MILKRUN will be delivered straight to your door. We are all about convenience. Sit back, relax, and let us bring you everything you need!

Can I schedule when my order will be delivered?

Our promise is to get you groceries and more in minutes. MILKRUN deliveries cannot be scheduled for a later time or future date. This allows us to always have up-to-date information on what products are in stock and offer our customers the most convenient way to get groceries delivered.

What is the Fresh or Free Guarantee?

The Woolworths Fresh or Free Guarantee means that we will refund the value paid or provide a voucher for any fresh food you are unsatisfied with. 'Fresh food' includes any unpackaged products from our Fresh departments and any packaged items marked with the Fresh or Free symbol. Some exclusions apply. Get in touch with us if you have any questions. You may be required to provide extra details/information, including but not limited to images of products, etc, regarding unsatisfactory products in order to be eligible for the Fresh or Free Guarantee.

How do I change my address?

It's as simple as clicking the address at the top of the homepage and enter a new one. You can also do this from your cart and when you checkout! If your order is on the way to the wrong address contact us and we'll work our hardest to get it sorted for you. We may however have to cancel your order.

What happen if I am not home for my delivery?

If you're not home, your order will be returned to the store. So when we knock, don't leave us hanging!

Can I have the order left at my door?

Yes! During checkout, choose the option "Leave at door." Once it's left at your door, you can always check the Proof of Delivery image to see exactly where it's been left. Oh, and if you've got notifications on, we'll send you one telling you that you delivery has been made.

Where can I leave my feedback?

We love to hear from our customers!

We have 3 easy wants to get in contact with us:

Email: help@milkrun.com

Live Chat: via the Account page

Phone: 1300 092 577

Does MILKRUN have a carbon neutral strategy?

We have a soft spot for mother nature. And we’re focused on taking practical steps to help reduce our impact. At the moment, we’re offsetting the carbon emissions created during the delivery of MILKRUN grocery orders from our place to yours. A carbon offset is a reduction in emissions of carbon dioxide or other greenhouse gases made in order to compensate for - offset - an emission made elsewhere. We’re doing this by partnering with a leading offset provider, TEM, on an Australian project that supports native forest regeneration and sustainable agricultural practices in South-West Queensland. This project rehabilitates vegetation in areas that have historically been cleared, improves soil quality and restores essential habitat for native wildlife.

Do you sell alcohol on MILKRUN?

Yes we do! You can now order alcohol straight to your door in minutes with MILKRUN. At the moment, we are only delivering liquor to select locations, check the wesbite to see if you can order! Don't worry though, if we don't deliver alcohol to your location at the moment, we are working on expanding our locations asap!

Can I redeem my Everyday Rewards dollars on MILKRUN?

Yes, you have the option to redeem your Everyday Rewards dollars when you checkout online for an Eligible Shop.

Everyday Rewards dollars can be redeemed in multiples of $10 only. To redeem your Everyday Rewards dollars, you must meet MILKRUN order minimum spend. You won't automatically enjoy money off your shop, so keep an eye out for the prompt at checkout.

Make sure your Everyday Rewards Card is linked to redeem!

Are foods treated using x-ray or gamma ray?

To help protect fresh produce from damaging insects such as fruit fly, some fruits and vegetables have been treated using x-ray or gamma ray.

For a list of products treated, click on the link for your relevant state:
- South Australia
- Western Australia
- Tasmania

Links to websites have been provided for information purposes only. MILKRUN is not responsible for the content on those websites.