FREQUENTLY ASKED QUESTIONS
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What is MILKRUN?We're going to start this answer with a question: Is MILKRUN now powered by Woolworths Metro? Yes. Are we still flipping the grocery game on its head with groceries and more delivered in minutes? Also yes. Shop the 10,000 + range of groceries on the app and get it delivered in 4.71 dog minutes which is roughly equal to 33 human minutes.
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What happened to the grocery delivery app Metro60?Metro60 has rebranded to Milkrun powered by Metro. So what does that mean for existing Metro60 customers? Everything you loved about Metro60 will remain unchanged (except the name and a new colour scheme). You’ll still be able to enjoy super fast delivery of a 10,000+ range of grocery items, thousands of weekly specials, no service fee, a flat $5 delivery fee and an average delivery time of a cool 33 minutes.
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How does MILKRUN work?It's simple. Just download the MILKRUN app and tap tap tap your way around until you've filled your cart with whatever your heart desires. Hit order and our pickers and packers will pick and pack it before handing it over to a delivery partner who delivers it in minutes.
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How much does it cost?We sell a 10,000 strong range of products from brands you love with 1000s of weekly specials and exclusive MILKRUN deals. We add a small $5 delivery fee to ensure we can continue to provide the best, fastest possible experience to our customers.
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Can I pay with cash?Cash? That colourful plastic stuff? Unfortunately, not. The only way to pay for your order is through the MILKRUN App using Apple Pay or Google Pay, with more options in coming soon. And Sue, we love your passion. We read your review about payment options. And the team is working on it.
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Where does MILKRUN deliver?Right now, we’re available in 500+ selected suburbs across Sydney, Melbourne, Brisbane, Gold Coast, Canberra and Newcastle. Check our suburb list here to see if we deliver to you. But if not, don't stress because we're expanding fast and will be adding new suburbs every week so keep your eyes peeled.
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Can I collect Everyday Rewards points on MILKRUN?Yes you can! Download the MILKRUN app. Once you're in, you’ll see a bright orange circle, you can't miss it, with a prompt to link your card. Give it a tap, but be gentle. Soon you'll be on your way to collecting points on every MILKRUN shop.
Find answers to all of MILKRUN's most commonly asked questions all collated in one convenient place, just above here, this SEO paragraph.
We've stocked our FAQs with our top same-day grocery delivery questions and answers. You'll find everything from how delivery works and where delivery works. You can also find useful information on how to easily link your Everyday Rewards Card in the MILKRUN app and start collecting points on every order.*
Get your questions answered and groceries delivered in the matter of minutes across 500+ locations across Sydney, Melbourne, Brisbane, Gold coast, Canberra and Newcastle with more suburbs being added to our delivery network frequently. Didn't find the answer you were looking for? We're constantly refreshing our MILKRUN FAQ page to keep you up-to-date on getting your groceries delivered now. If you have additional questions, some suggestions or just want to talk all things groceries, reach out to us at help@milkrun.com or call us on 1300 092 577 and our friendly customer service squad will be happy to help with your online grocery shopping needs. The MILKRUN live chat function is also a handy way to contact us for grocery delivery advice. Simply download the MILKRUN app for free in the Google Play Store or Apple App Store.