MILKRUN Voucher, Gift Credit and Account Credit Terms and Conditions

  1. From time to time MILKRUN makes available:
    1. Vouchers (being promotional credits that may be offered by us or our affiliates through our Services);
    2. Gift Vouchers (being credit pre-purchased through our Services and applied to a customer’s MILKRUN account); and
    3. Account Credits (which is credit that may be applied to a customer’s MILKRUN account at our discretion).
  2. Vouchers, Gift Vouchers and Account Credits are referred to collectively in these terms and conditions (Credit Terms) as Credits. Vouchers, Gift Vouchers, and Account Credits all operate as credits applying to a customer’s MILKRUN account. The Credits are redeemable subject to these Credit Terms against the cost of Items.
  3. These Credit Terms apply to your use of any Credits to pay for Items and these Credit Terms apply in conjunction with our Terms and Conditions of Service, which continue to apply unless they conflict with these Credit Terms, in which case these Credit Terms have priority. Capitalised words used in these Credit Terms have the same meanings as in our Terms and Conditions of Service unless defined otherwise in these Credit Terms.
  4. You can use a Voucher or Gift Voucher through your MILKRUN account by entering the Voucher or Gift Voucher code (if any) at the point you place an order; or
  5. Unless otherwise stated, a Voucher or Gift Voucher that has been applied to your MILKRUN account will remain there until it is redeemed against an eligible order or it expires (whichever is sooner).
  6. Account Credits are Credits that we apply to your MILKRUN account.
  7. Once any Credit has been applied to your MILKRUN account, the amount of the Credit remains on your MILKRUN account until redeemed as payment for Items, unless it is lost, or, in the case of Vouchers or Gift Voucher, expires in accordance with the terms of that Voucher or Gift Voucher, as applicable.
  8. Any personal information supplied by you in connection with the obtaining or use of a Credits will be handled in accordance with our Privacy Policy which can be accessed here.
  9. Terms that apply to Vouchers only:
    1. Vouchers are usually offered subject to conditions, such as time limits, geographic limits, limits to particular categories of customer (e.g. new customers), or for use only on particular Items. All conditions that are to apply will be stated when we offer the Voucher.
    2. Use of a Voucher in payment or part-payment may also be subject to specific conditions applicable to that Voucher only, such as a specific minimum order value or that the Voucher may only be redeemed on specific Items. If the order placed does not comply with the applicable conditions, the Credit may not be redeemed against that order. The payment page on our Website or App where you confirm your order for Items will show the total order value and the applicable Voucher, if any. If there is a Credit on your MILKRUN account which does not apply to your order, it will not appear on the payment page. At that point you will have the choice of paying in another way or cancelling the order.
    3. Only one Voucher can be redeemed per order.
    4. Each Voucher can only be used once per customer.
    5. If you have more than one eligible Voucher applied to your MILKRUN account when you place an order, the Vouchers are redeemed in order of expiry date, with the Voucher expiring the earliest redeemed first.
    6. Unless we tell you otherwise, all Vouchers must be redeemed within one calendar month of the date they are applied to your MILKRUN account.
    7. Vouchers cannot be redeemed in conjunction with any other offer.
    8. If you cancel an order made using a Voucher, the Voucher credit will not be restored to the MILKRUN account and the Voucher cannot be re-used.
  10. Terms that apply to Gift Vouchers only:
    1. Gift Vouchers are valid for three from the date of purchase.
    2. Subject to the Australian Consumer Law, Gift Vouchers cannot be exchanged or refunded.
  11. Terms that apply to Vouchers, Gift Vouchers and Account Credit:
    1. Item orders are generally subject to minimum order values, which continue to apply regardless of whether payment or part-payment is by way of a Credit.
    2. Credits cannot be exchanged for cash or any other alternatives and have no monetary value.
    3. Any attempt to manipulate our Services and our offers of Credits by use of bulk entry via third parties or syndicates, macros, ‘script’, ‘brute force’, masking identity by manipulating IP addresses, using identities other than their own or any other automated means (including systems which can be programmed to enter), will render the order and the relevant Credit invalid.
    4. We are entitled to take all reasonable steps to protect ourselves against fraudulent or invalid Credit redemptions, including requiring additional reasonable verification or closing the accounts of any customers it reasonably believes have carried out any such acts.
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